🚀 Getting Started
What do I need to start using Soostori?
Just a smartphone or computer with an internet connection. Contact a Soostori salesperson to set up your account - they will help you add your products and train your team at no extra cost.
How long does setup take?
Most shops are up and running within 30 minutes. Adding all your products (inventory) takes longer depending on how many items you carry - typically 10–30 minutes for an average shop.
Do I need internet to use Soostori?
Soostori works best with an internet connection for real-time sync. The mobile PWA also has offline capabilities - transactions are saved locally and synced when you are back online.
Can I try Soostori before subscribing?
Yes. Contact us and we will set up a free trial for your shop. No credit card required.
💳 Pricing & Billing
How much does Soostori cost?
Soostori is available on a monthly subscription model. Pricing varies by plan. Contact our sales team or visit the pricing page for current rates.
How do I pay?
Payments are made via M-Pesa STK Push directly within the app. You will receive a payment prompt on your phone each month.
Can I cancel my subscription?
Yes, you can cancel at any time from your account settings. Your data remains accessible for 30 days after cancellation.
Is there a free plan?
Soostori does not currently have a free plan. Contact our sales team to discuss options for small shops just getting started.
📦 Products & Inventory
Can I add products without barcodes?
Yes. You can add products manually by name, or assign your own custom barcode numbers. Soostori also supports scanning via your phone camera.
How do I update my buying and selling prices?
Go to Inventory → select a product → Edit. You can update the buying price, selling price, and reorder threshold at any time.
Does Soostori track stock automatically?
Yes. Every sale recorded in the POS automatically reduces the stock count for each item sold. You can also record stock adjustments, breakages, and returns manually.
Can I import my existing product list?
Yes. You can import products in bulk via a CSV file. Contact our support team for help with the import template.
💰 Sales & Payments
What payment methods does Soostori support?
Soostori supports Cash, M-Pesa (via STK Push), and Credit. More payment methods are being added. Contact us to enable M-Pesa on your account.
Can I record credit sales?
Yes. Soostori has a full debt management system. Record credit sales, track outstanding balances, and send automated WhatsApp reminders to customers.
Can I print receipts?
Yes. Soostori can print receipts on any Bluetooth or USB thermal printer. You can also send digital receipts via WhatsApp.
🔒 Account & Security
Is my shop data safe?
Yes. All data is encrypted in transit and at rest. We use cloud hosting with daily backups. Your data is never shared with third parties.
Can multiple staff members use the same account?
Yes. You can add team members on the Business plan. Each staff member has their own login and you can set role-based permissions.
What if I forget my password?
Click "Forgot Password" on the login screen. Enter your registered phone number or email and follow the instructions to reset your password.
Can I access my data if I cancel?
Yes. You can export all your data as a CSV before cancelling. After cancellation, your data is retained for 30 days.