Our Refund Commitment
We want you to be satisfied with Soostori. If you are not completely satisfied with your subscription within the first 7 days, contact our support team and we will work to resolve your issue or issue a full refund.
Eligibility for Refunds
Requests made within 7 days of initial subscription are eligible for a full refund.
Refunds are processed within 5–10 business days to your original payment method.
Partial refunds may be issued for mid-cycle cancellations at our discretion.
M-Pesa refunds are returned to the same mobile number used for payment.
What is Not Eligible
Requests made after 7 days from subscription start date.
Refunds for months in which the service was actively used.
Fees paid to third-party payment processors (M-Pesa transaction charges).
How to Request a Refund
Contact Support
Email us at support@soostori.co.ke or use the Contact form.
Provide Details
Include your account email, phone number, and reason for the refund request.
Processing
We review requests within 2 business days and process approved refunds within 5–10 days.
Still Have Questions?
If you have any questions about refunds or your subscription, our team is happy to help.
Contact Support